You know what I like about travelling Westjet? It’s the attitude of the people who work there. They could do their job without smiling, and without telling the little jokes in the cabin. They could stand there and be blah also but they don’t. Check out the world’s coolest flight attendant.
I have yet to flown Westjet and not feel positive about the crew and the way I have been treated. You know it only takes one meal to spoil you for a restaurant? It’s true for airlines also!
~ Hey business owners! News flash – it is easier to keep customers happy when you have the chance then it is to convince customers to give you another chance.
So what responsibility does the consumer have? I definitely have an opinion here. Surprise eh? The consumer needs to be reasonable, calm, and provide feedback for both good and not so good service. Hey did you get the answers you wanted? Hey did the cashier offer to get help in the item you are really wanting? Was the soup cold? Let them know, they can’t fix it if you don’t let them know and they can’t recognize those service people who do their job well if we don’t tell them.